LEGAL

Returns and Right of Withdrawal

Our Return Policy

We voluntarily offer a 30-day return period – meaning you have 30 days after receiving your item to request a return. This is a goodwill policy on our part and goes beyond what Swiss law requires.

Conditions

For a return to be accepted, the item must be in the same condition you received it: unworn, unused, with tags attached and in its original packaging. We'll also need the receipt or other proof of purchase.

How to Return an Item

Contact us at info@myfento.ch to start a return. Please don't send items back without requesting a return first – we won't be able to process such shipments.

If your return is accepted, we'll send you a return label along with instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can quickly resolve the issue.

Excluded Items

Custom-made items, personalised products, and hygiene/personal care items that have been opened or used are excluded from returns. Sale items and gift cards are also excluded. If you have questions about a specific item, feel free to reach out.

Exchanges

The fastest way to get the item you want: return the item you received and place a separate order for the new one.

Refunds

Once we've received and inspected your return, we'll let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Depending on your bank or credit card company, it may take a bit longer for the refund to show up.

If more than 15 business days have passed since approval and you still haven't received your refund, please contact us at info@myfento.ch.