FAQ

HELP & SUPPORT

Frequently Asked Questions

Products

Which model is right for me?

It depends on the application: FENTO ORIGINAL and MAX for professional everyday use, FENTO HOME for home & garden, the BOARD models for stationary work, and the POCKET models for work trousers. In our catalog, all models are sorted by category.

Are straps and pads interchangeable?

Yes, for all FENTO models, you can replace worn straps and pads individually – so you never have to throw away the entire kneepad.

Are the kneepads waterproof?

The outer layer is water-repellent and effectively keeps moisture from the floor and ground away. The products are not designed for continuous use in water.

Shipping

How long does delivery take?

Usually 1–2 business days within Switzerland.

How much does shipping cost?

We offer free shipping for orders over CHF 50.–. For orders below this amount, a flat rate of CHF 6.90 applies.

Do you also deliver abroad?

Currently, we only ship within Switzerland. Expansion is planned for a later date.

Order & Payment

What payment methods do you offer?

TWINT and credit card.

Can I return my order?

Yes, you have 30 days from receipt for a voluntary return. All details can be found in our Refund and Cancellation Policy.

Was your question not among them? Write to us at info@myfento.ch.